Description

About the role

As an Audio Video Engineer, you will make an impact by delivering high-quality AV support and end-user computing services across a dynamic enterprise environment. You will be a valued member of the Cloud Infrastructure & Security team and work collaboratively with internal stakeholders, vendors, and executive leadership to ensure seamless AV and IT operations.

In this role, you will:

• Provide onsite AV support for meetings, events, and executive sessions, including setup, troubleshooting, and maintenance of AV systems
• Manage and support AV devices such as Neat Boards, Neat Pads, Neat Bars, and IP phones
• Coordinate with vendors for AV installations and on-site troubleshooting
• Deliver hands-on support for end-user computing devices including desktops, laptops, tablets, and mobile devices
• Maintain inventory of IT peripherals and laptops, including quarterly audits and disposal
• Provide technical assistance at the Tech Lounge, resolving hardware/software issues and supporting installations and updates
• Support network, server, and conferencing teams with hands-and-feet assistance
• Troubleshoot and resolve tickets within SLAs using ServiceNow

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Sydney, NSW.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Minimum 2 years of experience supporting MacOS in an enterprise environment
• Strong knowledge of AV systems, conferencing tools, and device integration
• Experience with ServiceNow or similar ticketing systems
• Solid understanding of networking protocols (VPN, TCP/IP, routing, ports)
• Proficiency in troubleshooting hardware/software issues across Mac and Windows platforms
• Excellent customer service and communication skills

These will help you stand out

• Experience supporting executive-level AV sessions and high-profile meetings
• Familiarity with iPad calendar integration and AV scheduling tools
• Ability to manage AV and IT support independently in a fast-paced environment
• Strong documentation and process improvement skills